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FAQ's

  • What is telehealth therapy?
    Telehealth therapy is the use of technology by a mental health care provider to provide therapeutic care to clients. It creates an avenue for you to have the same experience you would have at your therapist’s office, all from the comfort of your home. Sessions are conducted via a HIPPA compliant video conferencing software. Telehealth therapy increases accessibility and is convenient while ensuring client comfortability. A secure internet connection and a device with video conferencing capabilities are required for telehealth therapy.
  • Is Telehealth therapy right for me?
    Telehealth has many benefits for those who need extra accessibility and prioritize convenience. Groups that might be especially likely to benefit from telehealth include people who live in rural areas with limited access to care or individuals with physical limitations or mobility issues. Whether or not telehealth therapy may be right for you depends on personal needs and preferences. Please note that Telehealth may not be a good fit for every client, such as for individuals with cognitive issues, hearing problems, or attention difficulties. Additionally, individuals experiencing active suicidal or homicidal thoughts and some psychotic symptoms may not be able to be assisted remotely.
  • What can I expect in a therapy session?
    The initial intake session is an opportunity for clients and therapists to get to know each other and determine whether a therapeutic relationship could be a good fit. Your therapist will ask questions about any symptoms and your history and will diagnose if needed. You and your therapist will work on developing treatment goals for therapy as well as formulating ways to begin working on those goals. This is the opportunity for you to ask any questions regarding your therapist’s style and approach. Sessions following an intake session will focus on improving your daily functioning. Occasionally, clients may be asked to complete therapeutic exercises outside of sessions. The work you and your therapist will do in sessions should translate to your life outside of sessions and directly address the initial concerns that brought you into therapy. ​
  • How long is a session and how often will I see my therapist?
    Sessions are typically 50 minutes long for individual therapy and are often scheduled weekly or biweekly depending on your needs. In the beginning, it is typically recommended to start off with weekly sessions as they will assist you and your therapist with building rapport and will help to keep you accountable and motivated to work towards your goals in an efficient way. As therapy progresses, you and your therapist can work together to determine if weekly sessions will continue to be useful. Some people will find that as they begin to heal and grow, fewer sessions are needed. The frequency of sessions can be adjusted in order to best meet your needs and maintain positive change.
  • How long will I need therapy for?
    Every client’s situation is unique so the length of treatment will vary. Our therapists create most treatment goals with a 6-month timeframe in mind. Some clients will get what they need in 4-5 sessions, whereas other people attend therapy for 6 months to a year or longer. There are many factors that will help determine the length of therapy, including the complexity of the client’s concerns, how much growth and change they want to make, how deeply they would like to explore the issue as well as their commitment to making and maintaining the positive changes. Your therapist will work with you in determining the appropriate goal timeframe for therapy.
  • What are your fees and do you accept insurance?
    We are NOT in network with any insurance companies and therefore DO NOT accept insurance. If you decide to enter into counseling with us, you would be responsible for our rates. All services are self-pay. Depending on your insurance carrier and out of network benefits, some clients may be eligible to receive some reimbursement directly from their insurance company. We can provide you with a “superbill” or statement for insurance reimbursement upon request to provide to your insurance company following your payment for services. Please reach out to your insurance company for any questions regarding out of network reimbursement. Once you receive a service, payment is processed in full at the conclusion of the service. Individual sessions are $140 with initial intake diagnostic sessions subject to a higher rate of $165 unless otherwise determined by your therapist. Parent/Caregiver coaching sessions are also $140. Family sessions and Attachment Figure Relationship Repair Sessions are $160. In home and community therapy starts off at a base rate of $175. Yoga Based therapy starts off at a base rate of $185. Group therapy sessions are $100.
  • Do you offer a sliding fee scale or reduced fee appointments?
    Yes. In an effort to provide therapy and coaching to more individuals of all economic means, The Zen Den Counseling and Wellness offers a limited number of sliding scale/reduced fee options for individuals in need. Financial need is self-assessed however you must discuss this option and be approved for reduced rates by your therapist. Once you and your therapist have agreed on an appropriate rate, clients are required to complete and sign a Reduced Fee agreement which will be stored on the client’s electronic health record. Therapists and clients will agree to review the Reduced Fee agreement after a period of 16 weeks to determine if the client remains eligible for the previously agreed upon reduced fee. For more information about sliding fee scale options, please contact us.
  • What forms of payment do you accept?
    The Zen Den Counseling and Wellness accepts all major debit/credit cards, HSA, and FSA cards. ​
  • Do you offer therapy in person ?
    Yes. The Zen Den Counseling and Wellness offers in person services through our in home or community therapy options only. We do NOT offer office based therapy services. In home or community therapy can occur in homes, schools, and community settings (such as coffee shops or parks for example), as long as safety, privacy and confidentiality are maintained. Your therapist travels to your preferred setting and conducts the session there. In home or community-based therapy is a great solution to many of the barriers which often prevent clients from accessing services such as lack of transportation or mobility issues. Additionally, by observing clients in their homes or natural community settings, therapists can gain environmental insight very quickly to help guide treatment.
  • How will I know if this is the right therapy provider for me?
    We offer a free 15 minute initial phone consultation to allow potential clients to briefly speak to their potential therapist, discuss their presenting symptoms or concerns, and hear about their therapist's therapeutic approach and experience. Initial phone consultations are REQUIRED prior to scheduling any service except for group therapy workshops. While the initial call is helpful, it is brief. The only way to know for sure if a therapist may be right for you is to attend a session. During an intake session, this is the opportunity for you and your therapist to have an in depth discussion regarding goals and treatment and to determine whether a therapeutic relationship may be a good fit. We recommend attending at least one additional session after the diagnostic intake to further get a feel for your therapist's style. There are 3 things we think each client should feel if your therapist is the right fit for you: 1. Safety: You should feel the ability to be your true, authentic, and honest self. 2. Competence: It should feel like your therapist is knowledgeable about your particular issue and has the necessary skills, experience, and expertise to assist you with your needs. 3.Sense of Connection: You should feel comfortable with your therapist's personality and session style and the conversation should be equally interactive. Locating the right therapist is a bit like shopping for a new pair of shoes. Just as you would navigate through various stores to find the right style/fit, it is crucial to explore different therapists until you discover the one whose style/personality best fits. Listen to your gut, and if it just doesn't feel right, it is recommended that you have a conversation with your therapist right away to discuss termination and potential references.
  • Do you prescribe medication?
    No, we DO NOT prescribe medication. Psychotropic medication can only be prescribed by a medical doctor. If you or your therapist feel medication assisted treatment could be helpful in combination with your talk therapy, your therapist can provide a referral for a psychiatrist or psychiatric nurse practitioner. Clients can also reach out to their primary care provider regarding medication. ​
  • What types of clients do you work with?
    We provide therapy to children 7+,teens, young adults & adults, parents, and families who reside in the state of Georgia. We work with a variety of concerns which are listed here.
  • How do I make an appointment?
    Prior to scheduling an intake session, The Zen Den Counseling and Wellness requires all potential clients to participate in a 15 minute consultation call with the potential therapist to discuss their history, presenting symptoms or concerns, as well as determine whether the therapist and their services may be a good fit for them. Initial consultations are conducted via phone and are free of charge. Please click here to request an initial consultation phone call.

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